All Systems Operational

About This Site

Welcome to our IoT Connectivity Status Page. Here, you’ll find real-time updates on network performance, system health, and any ongoing incidents. If there’s an outage or disruption, our team will provide timely updates and resolutions. Planned maintenance will be announced in advance to help you prepare.

We’re committed to keeping you connected! Check back here for the latest updates.

Roaming Partners Operational
SIM Management & Control Operational
Nomad Self-Service Portal Operational
API Operational
Billing CDR Operational
AMQ Operational
Nomad Backend Operational
eUICC & Profile Switching Operational
Core Network Operational
Global IoT Data Connectivity Operational
SMS Origination Operational
SMS Termination Operational
Customer-Initiated Maintenance Events Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Velos IoT Planned Work Notification PW00305 Jun 22, 2026 07:00-09:00 UTC

Reason:
Velos network vendor will be performing emergency PGW (Packet Gateway) upgrades on the internal core network. The work will be split over 2 phases.

Service Impacted:
None – Reduced resilience only.
Only ICCID ranges 89372xxxxx are affected.

Change Summary:
Phase 1
Traffic from PGW 1 will be automatically rerouted via PGW 2
No overall service impact is expected.

Start Time:
June 22, 2026 07:00 UTC

End Time:
June 22, 2026 09:00 UTC


Completion Mediation:
Velos and Network vendor to monitor and confirm all signalling is functioning as expected.

Recovery Mitigation:
PGW upgrade to be rollback to the last known configuration.
Posted on Jun 19, 2026 - 13:18 UTC

Velos IoT Planned Work Notification PW10305 Jun 23, 2026 07:00-09:00 UTC

Reason:
Velos network vendor will be performing emergency PGW (Packet Gateway) upgrades on the internal core network. The work will be split over 2 phases.

Service Impacted:
None – Reduced resilience only.
Only ICCID ranges 89372xxxxx are affected.

Change Summary:
Phase 2
Traffic from PGW 2 will be automatically rerouted via PGW 1
No overall service impact is expected.

Start Time:
June 23, 2026 07:00 UTC

End Time:
June 23, 2026 09:00 UTC


Completion Mediation:
Velos and Network vendor to monitor and confirm all signalling is functioning as expected.

Recovery Mitigation:
PGW upgrade to be rollback to the last known configuration.
Posted on Jun 19, 2026 - 13:20 UTC

Velos IoT Planned Work Notification PW60305 Jun 23, 2026 08:30-15:00 UTC

Reason:
A Velos customer will be performing DSC (Diameter Signalling Controller) upgrades on their own internal core network. The work will be split over 2 phases.

Service Impacted:
None – Reduced resilience only.

Change Summary:
Phase 1
Traffic from DSC 1 will be automatically rerouted via alternate paths/slots to DSC 2.
No overall service impact is expected.

Start Time:
June 23, 2026 08:30 UTC

End Time:
June 23, 2026 15:00 UTC

Completion Mediation:
Customer and Velos Network Vendor to monitor and confirm all signalling is functioning as expected.

Recovery Mitigation:
DSC upgrade to be rollback to the last known configuration.
Posted on Jun 17, 2026 - 09:58 UTC

Velos IoT Planned Work Notification PW31305 Jun 30, 2026 08:30-15:00 UTC

Reason:
A Velos customer will be performing DSC (Diameter Signalling Controller) upgrades on their own internal core network. The work will be split over 2 phases.

Service Impacted:
None – Reduced resilience only.

Change Summary:
Phase 2
Traffic from DSC 2 will be automatically rerouted via alternate paths/slots to DSC 1.
No overall service impact is expected.

Start Time:
June 30, 2026 08:30 UTC

End Time:
June 30, 2026 15:00 UTC

Completion Mediation:
Customer and Velos Network vendor to monitor and confirm all signalling is functioning as expected.

Recovery Mitigation:
DSC upgrade to be rollback to the last known configuration.
Posted on Jun 17, 2026 - 10:03 UTC
Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Connectivity Issue with EE - United Kingdom (GBRME)
Resolved - The incident has now been resolved.

Traffic has returned to expected levels, and no further impact is currently being observed.

If you experience any further issues, please email support@velosiot.com.
Jun 18, 18:04 UTC
Monitoring - We are now seeing signs of recovery.

Traffic levels are returning, and our remote testing is showing successful results. We will continue to monitor the network closely over the next few hours to confirm full stability.
Jun 18, 15:31 UTC
Investigating - We’re currently investigating an issue affecting connectivity on EE in the United Kingdom. Devices attempting to roam on EE may be unable to register or could experience unstable data and SMS services.

At this stage, the issue appears isolated to EE only. Other networks in the United Kingdom are operating normally and should be used where available.

Our network partners are investigating, and we will provide a further update as soon as more information is available.
Jun 18, 13:51 UTC
Velos IoT Monthly Release 8.146 PW61574
Completed - The scheduled maintenance has been completed.
Jun 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:00 UTC
Scheduled - Service Impacted:
Nomad Platform

Change Summary:
Deploy latest software release (v8.146) to the Nomad production environment.

Start Time:
June 18, 2026 09:00 UTC

End Time:
June 18, 2026 13:00 UTC

Expected Impact:
Thirty minutes of downtime can be required for Nomad Self-Service, Nomad API and Nomad Backend during the service window. Therefore, users might experience limited access.

We advise that you check your access to Nomad Platform and Nomad API after the planned works window.

The Platform release do not have impact on connectivity.
Jun 15, 12:15 UTC
Jun 17, 2026
Velos IoT Planned Work Notification PW60994
Completed - The scheduled maintenance has been completed.
Jun 17, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 UTC
Scheduled - Reason:
Our network vendor will be performing core network software upgrades. This is to bring the IP Core into compliance with best practices of recent IOS releases to improve security with patches and fixes.

Service Impacted:
None – Reduced resilience only.

Change Summary:
Core Network Validation and Pre-checks
Core Network Upgrade/install IOS and reload

After the upgrade, the device is reloaded to the new version, without being committed. If the version fails or there are known issues, the device can be reloaded again, automatically reverting to the last version.

Start Time:
June 16, 2026 21:00 UTC

End Time:
June 17, 2026 04:30 UTC

Completion Mediation:
Network vendor to monitor device and confirm all signalling is functioning as expected.

Recovery Mitigation:
IOS devices can rollback to the last known configuration.
Jun 12, 12:05 UTC
Jun 16, 2026
Issue affecting both new and existing sessions.
Resolved - The service has returned to normal and the traffic has returned to pre-incident levels.

If you experience any further issues, please email support@velosiot.com.

Thank you for your patience.
Jun 16, 11:00 UTC
Monitoring - We identified an issue that was affecting both new and existing sessions

During the incident, some devices may have experienced difficulties establishing new sessions or maintaining active sessions. Watchdogs were also impacted.

The issue has been identified and a fix has been applied. Services should have returned to normal operation.

We will continue to monitor the situation over the next few hours to ensure full resolution.

Next Update: 11:00 UTC
Jun 16, 09:31 UTC
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

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