Monitoring and relevant testing shows the issue has been resolved.
SMS delivery via Nomad is operating normally and full SMS functionality has been restored.
Posted Feb 27, 2026 - 10:52 UTC
Monitoring
Our technical teams have identified and addressed the underlying issue.
SMS delivery is now operating normally. We will continue to monitor the service and carry out additional validation checks in the morning to ensure continued stability.
Next update: 27th @ 11:00 UTC
Posted Feb 26, 2026 - 22:59 UTC
Update
Our technical team is still investigating the issue and is actively working to determine the root cause and restore service.
Next update: 23:00 UTC
Posted Feb 26, 2026 - 20:38 UTC
Update
Our technical team is continuing to investigate the issue and is actively working to identify the root cause and restore service as quickly as possible.
Next update: 20:30 UTC
Posted Feb 26, 2026 - 17:29 UTC
Investigating
We are currently investigating an issue affecting SMS delivery from the Nomad platform to devices.
SMS messages sent via either the Nomad Self-Service portal or the Nomad API may experience delays or failed delivery.
SMS messages sent from devices, and SMS messages sent to devices outside of the Nomad platform, are operating normally and are not impacted.
Our technical teams are investigating the root cause of the issue and are actively working on restoring the service.
Next update: 17:30 UTC
Posted Feb 26, 2026 - 14:46 UTC
This incident affected: SIM Management & Control (Nomad Self-Service Portal, API) and Core Network (SMS Termination).